Position Overview:Under the direction of the Guest Services Manager this position is to provide exceptional service in a fast paced, multi-line dealership when responding to customers' appointment needs and inquiries. The position is the liaison between customers and Service Advisors to enhance communication.
Willis Automotive Offers:

• A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
• 401k with company match
• Paid Time Off and 7 paid holidays
• Employee discounts at all locations
• Paid training and development on and off-site
• Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!

What we need from you:

• High School Diploma/equivalent preferred
• Minimum of 2 years of customer service experience
• Ability to multi-task including talking on the phone and navigating several computer programs
• Experience regularly using MS Office

Essential Functions:

• Respond to customer inquiries or service requests via e-mail or phone in a professional and courteous manner
• Manage appointment schedules to maintain an adequate workload for all vehicle lines, including detail and accessories, based on assigned hours and appointment numbers, accounting to technician and advisor availability
• Schedule service appointments and accurately describe the service needs in the appointment system software
• Reserve loaners and complete proper forms for the scheduling of rental cards and pick up and/or drop off of scheduled appointments. Coordinate drivers and arrange for out of town pick up and deliver of vehicles

Working & Physical Conditions:

• This is largely a sedentary role; computer work is required for eight hours each day.
• Exerts up to 10 pounds of force occasionally, and/or a negligible amount of force frequently. Involves sitting most of the time, but may involve walking or standing.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

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