Position Summary:

Provides a central communication point for hotel operations through answering incoming phone calls in a prompt, friendly, and courteous manner. Ensures guest satisfaction and revenue optimization through check-in, checkout, and attentive coordination of hotel services for the guest. Responds to all guest requests providing personalize courteous and prompt service to ensure a pleasant stay.

Essential Duties and Responsibilities:

• Provides information to guests about hotel policies, services and amenities. • Responds to requests from guests for assistance and information about the local area.

• Registers guests in a prompt and courteous manner using up-selling techniques to maximize room rates.

• Processes customer payments according to established policies and procedures.

• Books future guest reservations.

• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.

• Resolves minor guest complaints to the satisfaction of the guest; informs manager of major problems, complaints, disturbances, or unhappy guest. • Provides courteous, efficient telephone service; accurately records messages and promptly notifies guests of employees. Records incoming packages, mail, or faxes and promptly notifies guests.

• Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; post all charges; completes cashier’s report, prepares deposit and counts cash drawer.

• Issues, controls, and releases safe-deposit boxes to guests.

• Acts as central communication point during emergency situations by having thorough knowledge of emergency, safety, and security procedures and phone numbers of local fire, police, poison control, etc.

• Operates in-house paging system as well as base communications with security and maintenance departments.

• Sells rooms to “walk-in” guests.

• Enters/changes reservations information on the computer system. • Informs housekeeping department about room status/availability. • Operates hotel switchboard or PBX.

• Maintains the front desk area in an organized, clean manner.

• Responsible for all keys issued. Complies with the key policy as prescribed by the company.

• Performs other duties as assigned by management.

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Qualifications:

High School diploma or its equivalent, with 0-2 years of experience in the field. • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and reservation software programs.

• Good communication skills are necessary to interact with callers, guests, and other employees.

• Reasoning and problem solving abilities.

Job Type: Part-time

Pay: From $11.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Tallahassee, FL 32304: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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