Guest Experience Shift Lead

CREATE SQUEALS OF LAUGHTER AND a lifetime of memories. LEGOLAND Discovery Center and SEA LIFE Aquarium Michigan are on the lookout for a Guest Experience Lead!

About the Role

You’ll wow the customer with exceptional guest experiences while hitting all KPI targets. You’ll motivate café team members to deliver outstanding results and strive for continuous improvement. Compensation for this role will begin at $15.00 per hour.

• Help lead a great team by training and ensuring all team members deliver consistent standards
• Use the mystery shopper program as a benchmark to make sure you delight your guests with excellent customer service.
• Drive sales above the budgeted targets by helping to develop new experiences, promotions and expand products lines.
• Follow all cash and loss prevention procedures.
• Complete all stock control processes.
• Monitor the effective visual appeal of all commercial points throughout store and attraction, ensuring the highest standards and recommending improvements.
• Plan, organize and maintain standards within your F&B unit or area, completing weekly standards audits.
• Always keep our guests happy.
• Live and breathe the Merlin Way and lead by example

About You

• 2 years of food and beverage experience preferred.
• Guest service experience.
• Experience in a visitor attraction, theme park, museum, leisure, hotel or theater environment preferred.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi task as necessary. ​

About the Perks

You will find a competitive salary and benefits package (including affordable medical, vision & dental plans, company paid life insurance, 401(k) matching plan, share program opportunities, free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Auburn Hills, MI 48326: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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