GUCCI Junior Analyst - Client Insights Job at Gucci
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
The Junior Analyst - Client Insights is responsible for integrating and analyzing client data from multiple quantitative as well as qualitative sources. The Junior Analyst supports the Client Insights and Client Engagement team in taking strategic business decisions to improve client experiences. Responsibilities include compiling and interpreting customer behavioral data, performance data, client initiative data, etc. to assess business and client engagement performance. This position is required to work cross functionally with other departments, including but not limited to Retail, Digital Business, Omni-channel Marketing, Brand Engagement, Management Information Systems (MIS), Merchandising, Training, Operations, Legal and Business Strategy and Planning.
Key Accountabilities
- Perform hands on analysis of customer data using tools within Microstrategy and other Business Intelligence (BI) tools to access data and deliver customer insights that shape and support practical strategic initiatives in retail, digital, operations, and marketing;
- Execute weekly/monthly/quarterly standard reporting and lead the development of custom reporting and dashboards, identifying further Key Performance Indicators (KPIs) to help drive the business;
- Support the Retail and Digital teams with behavioral and demographic analysis of the customer database, identifying key client insights, critical client target groups, and performance analyses of clienteling and marketing initiatives;
- Support all areas of Client Engagement including performance analysis, events Return on Investment (ROI) and customer-centric analysis and insights to further understand the success of Client Engagement initiatives;
- Transform data into actionable client-centric business intelligence through the use of query and reporting tools;
- Responsible for data quality and cleansing updates, including client merges and client reassignment;
- Lead the CRM portal, supporting cross functional departments and Retail/Digital teams with ad hoc targeted lists and analyses;
- Work with global and regional cross functional teams to support business objectives;
- Ensure processes, tools, and documentation are in place to support efficient and consistent customer analysis across teams;
- Support Client Insights Manager in developing relevant and up-to-date daily/weekly/monthly and quarterly reporting, focused on key business priorities;
- Assist in translating findings into clear, easy-to-understand insights, communicating verbally and visually through compelling written & visual documents.
Key Requirements
- Bachelor’s Degree;
- 0-2 years of experience in Customer Analytics, Business Intelligence or Finance;
- Previous retail and/or ecommerce experience preferred;
- Strong technical, analytical and statistical competencies required, with a strong working knowledge of retail and business financial math;
- Advanced proficiency in Excel required (i.e., Sumifs, Vlookup, Visualization, etc.);
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.;
- Knowledge of Business Intelligence tools such as Microstrategy, Business Objects, Cognos etc.;
- Strong written and oral communication skills;
- Ability to find solutions and deliver timely resolutions, detailed oriented;
- Exceptional time management skills and ability to manage multiple tasks in a fast-paced environment; work under tight deadlines and prioritize.
Key Behaviors
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness
Build
Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States
Salary Range – New York
For individuals assigned and/or hired to work in New York , GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $58,500 USD to $65,000 USD.
EOE M/D/F/V
Job Type
Regular
Start Date
2022-06-19
Schedule
Full time
Organization
Gucci America Inc.
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.