Grad Hourly - IT Dentistry Administration - College of Dentistry

Hiring Department: IT Dentistry Administration

Location: Chicago, IL USA

Requisition ID: 1018018

Posting Close Date:

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

Position Summary
The Grad Hourly will perform complex setup, installations, repair and troubleshooting of computer hardware and software, printers, and audio-visual equipment. The individual will assist with helpdesk operations and provide end user support, remote or in person to College's faculty, staff and students.

Duties & Responsibilities

• 
  Assist with Helpdesk operations by responding to IT support requests related to hardware, software, networking and/or audio/visual equipment and other peripherals and technology equipment. Answer the IT Helpdesk phone and provide end user support by phone or in-person, as required, making use of a commonly available campus-wide Helpdesk ticketing system and remote support software.

• Assist with the imaging, setup, installation and preventive maintenance of computer systems, along with printers/scanners, audio/visual equipment and related accessories throughout the College, performing most complex/difficult operations personally. Assist with network surveys and troubleshooting networking issues, requests for activating network jacks, fixing old jacks, etc.

• Responsible for IT asset management and hardware lifecycle of client endpoints; supervise proper disposal of surplus computer and related IT equipment, properly tagging items, coordinating disposal and removing items from inventory.

• Have functional understanding and expertise in the operation of lecture hall audio/visual equipment and related education/learning technologies. Act as a liaison with A/V equipment vendors, assisting with A/V upgrades and installation projects, as the need arises.

• Train and supervise graduate assistants (student workers) assigned to Helpdesk operations.

• Perform other related duties and participate in special projects as assigned.

Qualifications:

Minimum Qualifications
Enrolled graduate student at UIC.

Preferred Qualifications

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation