Job Description

Under the general supervision of Supervisor, GCO HR Services, the GCO HR Staff Coordinator is responsible to research and book flights, ground transportation and hotel accommodations; providing Shipboard Casino Staff with directions and the necessary information / documentation as stipulated by company procedures. Maintain employee records in CPS/HR System and handle email and phone communication in a professional manner. Because of the unpredictable nature of the cruise/travel industry and the complex task of organizing multiple travel bookings, GCO HR Staff Coordinator should be an exceptional organizer and multi-tasker. Meeting deadlines and working within budgeted constraints is a must.

ESSENTIAL FUNCTIONS:

• Maintain employee records in CPS/HR System, inclusive but not limited to their personal information, payroll and past/future ship assignment.
• Provide exemplary customer service while handling employee requests and questions. Respond to All Email/Telephone Queries and Manage various department mailboxes.
• Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements.
• Ensure that all returning staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
• Liaise with Shipboard Management, Port Agents and Manning Agents in order to make necessary arrangements for embarking/debarking crew.
• Process all incoming invoices in Markview/Visa IntelliLink. Research & dispute charges when necessary. Provide credit card authorization forms for payment as needed.
• Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site.
• Maintain effective communications with various Brand partners and provide necessary reporting on an as needed basis.
• Produce letters of employment and guarantee letters as needed.

QUALIFICATIONS:

• Minimum Education: High School Diploma or GED
• Required Years & Area of Professional Experience: 1-3 Years
• Critical Professional Related Technical/Computer Skills: Outlook, Microsoft Office Suite
• Preferred Experience and Type: Working experience within cruise or general travel related industry
• Knowledge, Skills & Abilities: Must be able to address in a professional style and manner in both written and verbal communications. Attention to detail and ability to multi-task. Knowledge of relevant flight regulations and required travel documentation. Proficient in Word, Excel and Outlook. Must possess the ability to learn quickly and work in a fast-paced and team-oriented environment. Strong organization skills. Ability to work within time and budget constraints. Pleasant and patient telephone manner.

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The range for this role’s base salary is up to $24.00 per hour. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Management roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program, wellness center, and health clinic at our Miami campus
  
  

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