Position: Genesys Production Support Executive
Location: Sunnyvale, CA
Duration: Long Term
Job Purpose: Support Genesys Production systems. Involved in troubleshooting, maintenance, configuration and installation of Genesys Components
Job Duties:
- Troubleshoot production incidents in Genesys Voice (Inbound/Outbound), Email & Chat based on priority and work to towards resolution
- Install and upgrade Genesys components in production environment
- Configure options and applications in Genesys CME
- Identify the impacts for Genesys applications for infrastructure changes and prepare/execute mitigation plans.
- Perform validation & verification for environment/infrastructure related changes
- Co-ordinate with other regional teams – offshore (India)/US/SGP teams to resolve application issues
- Take part in ticket review discussions with Business stakeholders
- Take part in discussions with development & operations teams on system improvement and stability of the components
- Identify system performance bottlenecks and raise recommendations to application development teams
- Look for process improvements in the support process and raise process improvement proposals.
- Take part in Knowledge sharing sessions from development/offshore teams
- Extend on-call support during weekends. During this time, attend critical issues and any change requests.
- Exposure to WFM tools like Aspect and call recording tools would be a plus
Area:
The current set-up is a Genesys platform with very high volume and availability requirements. Genesys components used are Genesys CTI, SIP, Genesys eServices (email & Chat), GVP & Genesys Outbound.
Desired Skills:
Prior experience of working in a production support environment.
Unix basics
Oracle Database & SQL basics
Qualifications:
Bachelors / Masters degree in Computer Science or Information Technology
Thanks & Regards
Koushik Kondapally,
Job Type: Contract
Salary: $70.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sunnyvale, CA 94086: Reliably commute or planning to relocate before starting work (Required)
Experience:
- REST: 3 years (Preferred)
- Java: 3 years (Preferred)
- Genesys: 4 years (Preferred)
- Unix basics: 4 years (Preferred)
- Oracle Database: 4 years (Preferred)
Work Location: One location
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.