The General Manager is accountable for leading profitable operations of the store and is responsible for driving the focal points of the company’s retail strategy: customer service, merchandise and store appearance.

Responsibilities

• Deliver the World’s Greatest Firearm Experience
• Effectively communicate and partner with corporate staff to drive alignment, establish store direction and provide timely resolution of operational issues
• Analyze and interpret financial reporting to assess opportunities and forecast future sales volume, determine successes in department’s key areas and provide guidance to store team for continuous improvement
• Review and analyze store’s shrink and safety performance; identify trends and implement appropriate game plans for improvement
• Drive operations and budget performance by reducing costs while maintaining standards, achieving shrinkage goals, managing labor costs and other controllable expenses
• Facilitate weekly staff meetings to establish and implement store goals and objectives
• Teach, coach, and train store managers and associates on operational processes, merchandising standards, store appearance and profitability; coach, counsel and discipline associates as needed for continuous improvement
• Create a safe working environment and a culture of operational excellence
• Continuously monitor merchandise inventory and ensure follow-through to resolve out-of-stock items
• Team member skill assessment, development, and strategic placement
• Understand and be proficient in firearms sales and forms as required by Federal and State and Local laws; Form 4473, Multiple Handgun Sale (MHS) Form, Call procedures and Response Implications

• Bachelor’s Degree in Business Management or a related field preferred; equivalent experience may be considered in lieu of formal education
• 5+ years prior retail management experience, preferably in the firearm industry
• Outstanding oral and written communication skills
• Interpersonal, persuasive, leadership and negotiation skills required to interact with all levels of the store team
• Proven ability to manage processes and to lead and develop solid teams, build relationships, and influence decisions
• Strong knowledge of computer programs (MS Office) and POS systems
• Able to create and monitor key performance indicators
• Desire and ability to work in fast-paced, dynamic environment
• Must pass drug test, background check, and any pre-employment tests if applicable