Sales support specialist

This is a hybrid role (40% offsite, 60% on-site) in Buffalo, NY.

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution.Our unique proposition of integrated apps which work seamlessly together gives users the ability to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 7 million users, partners in more than 120 countries and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.

About the job..

The Functional Support Analyst & Pre-Sales position assists customers (and team members) with support tickets, phone calls, and LiveChat conversations - always making sure to provide an informative and enjoyable customer experience!

This role will also be in charge of pre-sales, identifying potential leads, and passing those leads along to the sales team. Not only will you be the “first line of defense” for potential and current customers, you’ll also be the face of the company.

And, with someone like you joining our team - the sky’s the limit!

Responsibilities:

Customer Interaction

• Responsible for assisting customers & identifying potential clients, via tickets, LiveChat, and phone support

Escalation

• Evaluate issues and fix ‘em! If you can’t, escalate to a team that can resolve the problem(s)

• Escalate urgent issues to correct team members

EVALUATION

Tickets

• Your answers are complete, well-written, and correct

• Answer 4 tickets/day (on average)

• Regularly take on oldest tickets

• Routinely share positive feedback with the team

Pre-sales

• Efficient and purposeful communication

• 4 hours/day connected on the website’s LiveChat to interact with visitors

• Answer simple support questions

• Identify potential clients and convert them into leads

Calls

• Clearly communicate with customers

• Your answers are correct

Requirements:

• Bachelor's Degree, Business, or STEM preferred
• 1-3 years of professional experience
• Pre-sales or sales experience

Nice to have:

• Ability to work in a rapidly-evolving field
• Business experience at an ERP
• Passion for software
• Willing to learn constantly and work proactively
• Prior experience at a fast-growing startup

Compensation and Perks:

• Sales team members benefits include: healthcare (Independent Health), dental, vision, life insurance, Flexible Spending Account, Health Savings Account
• PTO (Paid-time-off), paid sick days and paid holidays
• Employee Assistance program; 3 X 1 hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate growing team!
• Company sponsored events for groups of 6+ employees
• Pre-tax commuter benefits such as parking and transit
• Yoga classes on-site and other activities possibly expensed if multiple employees attend, especially sports-focused activities

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $45,898.09 - $91,123.36 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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