Full Time - IT Manager Job at Millcreek of Pontotoc 0603
We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.
Responsible to efficiently and effectively identify, analyze, troubleshoot and resolve problems with the aim of eliminating recurrences using root-cause analysis.
- Respond to email, voicemail, and live interactions for assistance documenting each interaction in the ITSM system.
- Diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems.
- Control and manage routine function of the onsite information systems to ensure the execution of day-to-day operations.
- Serve as liaison with the Acadia Service Center and other Acadia Corporate technology specialists.
- Responsible for training end users, preserving the privacy of confidential data and maintaining the integrity of all data files.
- Support, monitor, test and troubleshoot hardware and software problems pertaining to the local area network.
- Provide end user support for all computer-based applications.
- Install, configure and maintain workstations, servers and network equipment.
- Troubleshoot hardware, software and network performance issues.
- Reset passwords in various Information Systems.
- Troubleshoot various Microsoft Windows operating systems on client computers.
- Troubleshoot issues with Internet Explorer, MS Office products and enterprise applications.
- Repair computers.
- Contact vendors for support when a piece of hardware is under warranty.
- Leverage remote support technologies to resolve complex issues and conduct internet searches for problems not documented in the KB.
- Troubleshoot hard drive and removable media, file-based and disk encryption.
- Ability to quickly and efficiently search the internet for solutions to problems not documented in the KB.
- Document break/fix procedures.
- Work closely with all Corporate IT support teams
Education
Required- Bachelors or better in Technology or related field
Skills
Required- Typing
- Written Communication
- Planning & Organizing
- Safety Minded
- Problem Solving
- Oral Communication
- Networking
- Leadership
- Innovation
- Customer Focus
- Computer - Word
- Computer - Excel
- Computer - Powerpoint
- Communication
- Attention to Detail
Behaviors
Required- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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