• Overall responsibility to process all system-wide referrals in a timely manner, request employer feedback, ensure placements and partner with other BSRs to maintain employer relationships.
• Screen all candidate applications and provide quality referrals to employers by understanding the employer’s requirements
• Partner closely with other Engagement BSR and attend relevant employer meetings
• Ensure quality customer service to employers resulting in high employer satisfaction with services received to increase continuous service use by employers
• Provide meaningful staff assistance to employers in posting jobs, managing for fulfillment the jobs that are listed as quickly as possible, and maintaining referral quality control to increase the referral-to-hire ratio

Essential Functions

• Continually review open business opportunities
• Perform initial and follow-up client visits as necessary
• Interface with other company departments and employees
• Partner with PA CareerLink® Job Matcher’s in effort to promote and screen referrals from TANF, WIOA and Universal caseloads
• Provide, as required, target estimates or goals and periodic progress reports
• Arrange for and coordinate in-center hiring events for prescreened center talent
• Offer and arrange for pre-referral and pre-hiring testing and skill verification services to employers
• Record all employer contacts and services in CWDS and promote PA CareerLink®
• Represent PA CareerLink® at conferences, meetings and selected social functions as required
• Follow up with PA CareerLink® employees to ensure that client expectations are met
• Enter employer information into all appropriate databases and monitor employer activities
• Conduct Job Task Analysis as requested
• Develop and manage OJT opportunities
• Meet performance criteria on a weekly, monthly, and annual basis
• Coach and refer job seekers to upskilling opportunities within the system
• Manage all incoming referrals from the 4 CareerLink® locations, including pre-screening based on specific employer expectations/requirements
• Provide pre-screening feedback to PA CareerLink® employees through CWDS status updates
• Follow-up on employer services to identify placement outcomes
• Responsible for data tracking of every service provided and utilization of the state system of record, CWDS, as well as the team-wide reporting platform. Data capture is a daily responsibility.
• Implement project management skills, tools, and methods
• Demonstrate fluid approach to work and actively be part of continuous improvement

Education and Experience Requirements

• Marketing and sales experience preferred.
• Customer service experience required.
• Must be comfortable making presentations to large groups of people.
• Must be able to work independently with little or no supervision.
• Good interpersonal skills.
• Proficient in Microsoft applications
• Bachelor’s Degree preferred
• Valid Driver’s License and an automobile are preferred
• Clean driving record required