Closets by Design – Milwaukee is currently seeking a dependable, enthusiastic and motivated individual to immediately fill the position of Front Office Support. We are looking for someone who is ready to commit to a full-time job, has a great phone presence, enjoys helping others, and who excels at multitasking.

Who We Are:

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, pantries, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service.

Closets by Design has been in business for nearly 40 years with locations across the US and Canada. Closets by Design – Milwaukee is the first franchise in the state of WI. Our office and showroom is located in Mequon, WI. We service customers throughout the state of WI.

What We’re Looking For:

Our Front Office Support employee is a key member of our team. As the first point of contact for our customers, the front office is responsible for positively representing the company to all new and returning clients. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional way.

Job Responsibilities:

• Ensure customers are treated with respect and exemplary service from start to finish.
• Answer and direct incoming phone calls as well as return phone calls for management and staff.
• Handle all scheduling responsibilities, including managing multiple calendars.
• Open and close showroom and greet visitors.
• Deliver administrative support for office staff, management, sales team, and production and installation departments.
• Perform various administrative and computer tasks, including email communication, data entry, and file management.
• Complete other general office duties assigned by supervisor as needed.

Skill Requirements:

• At least 1 year of prior experience in a reception/customer service role.
• Excellent verbal and written communication skills, including the ability to effectively communicate with customers.
• Customer service oriented, friendly, and enthusiastic.
• Proficiency in personal computer skills, including Outlook and Microsoft Office (Word and Excel). Working knowledge in operating standard office equipment (multi-line telephone, scanner, copier, printer).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Reliable and punctual with a good work ethic.
• Strong personal organization skills. Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.

Job Schedule:

This position is full-time with an expected 40 hours of work per week. Hours will be from 9:00am to 5:30pm with a 30-minute lunch. Flexibility for an hour lunch with a schedule of 8:30am to 5:30pm is available.

This position will be Monday through Friday, with one morning off during the week. Saturday mornings are required. Saturday hours will be from 9:00am to 1:00pm.

Pay:

The Front Office Support position will begin at a full-time rate of $16.00 - $17.00 per hour, with the potential for pay increases over time based on performance. This is a W2 position with a bi-weekly payroll paid via direct deposit.

Benefits:

• Health, dental, and vision insurance.
• 401(k) program with company match.
• Paid time off and paid holidays.
• Company lunches and parties.
• Employee discount.

Apply today to learn more!

Closets by Design – Milwaukee is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may call us at 262-240-4842

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Mequon, WI 53092: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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