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Front Office Manager Job at Remington Philly Employers, LLC

Remington Philly Employers, LLC Philadelphia, PA 19153

Job Information

  • Date Posted
    2023-05-16
  • Location
    Philadelphia, PA 19153
  • Job Title
    Front Office Manager
  • Gender
    Both
Core Responsibilities:
  • Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's job descriptions and duties and be
able to perform duties at any given time.
  • Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.
  • Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.
  • Assist the General Manager by handling special requests, group blocking and unusual
circumstances.
  • Guide occupancy for maximum yield management of the hotel.
  • Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.
  • Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
  • Perform other duties as assigned.
Requirements:
Knowledge, Skills, and Competencies:
  • High work ethic, self-initiative , independent judgment
  • Proven customer service and problem solving experience
  • Regular attendance according to established guidelines
  • May be required to work varying schedules to reflect the business needs of the property
  • Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions
  • Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all time

Physical Requirements:
  • Sit, stand and walk for varying lengths of time, often long periods of time
  • Bend, stoop, squat and stretch to fulfill cleaning requirements
  • Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using
safe lifting techniques
  • Push and pull carts weighing up to fifty (50) pounds
  • Possess valid driver's license and safely drive guest vehicles. Have proof of safe driving
record as indicated by a copy of Motor Vehicle record.
  • Good communication skills, both written and verbal, using written communication skills
to mark completed rooms on daily paperwork
  • Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
  • Know and be able to administer first aid
  • Direct evacuations in an emergency



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