Welcome! The Beautiful Residence Inn/SpringHill Suites by Marriott Greenville Downtown is seeking a dedicated and energetic Front Desk Manager. The purpose of a Front Desk Manager is to ensure the overall success of the hotel by meeting or exceeding the guest's expectations for service.

Essential Job Functions

• Ensures that each guest receives outstanding guest service by providing a guest-friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Auro Hotels professionally with our guests, and ensure that all transactions with guests are handled in a legal and ethical manner.
• Understands and applies all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day-to-day activities of the front desk, bell, and van drivers staff.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules as required; monitors actual vs. budget payroll activities.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve the safety of the work area.
• Maintains proper front desk supplies inventory, conducts inventories as assigned, and recommends the purchase of products (remaining within budget).
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.

Experience/Education

College degree in Hotel Administration; 2‐3 years of hotel management/supervisory experience or equivalent combination of education and experience.

About Us :

Auro Hotels is an international company with a portfolio of 37+ hotel properties. We design and build stunning hotels with thoughtful touches that will make guests feel at home.

Benefits :

401k Matching, Auro Hotels & Hilton Hotels benefits for friends and family. Medical, Dental , Vision, life insurance etc. As we continue to expand our network and grow as a company Auro Hotels is constantly seeking employees to take roles in leadership, management, I.T., Human Resources etc. We value developing our team members to become future leaders. Therefor opportunity for growth and career development is not only something we encourage but take pride in.

Compensation :

48,000 - 52,000 annual salary + benefits ( Health, Dental, Medical, 401k, etc.)

Legal:

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Greenville, SC 29601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Hospitality management: 1 year (Preferred)

Work Location: One location

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