Job summary
Greets patients and clinic visitors in person and on phone in a friendly manner, directs to the appropriate location, and provides general information about the office and front desk activities which include receptionist, check-in, check out, referral coordinator duties.

Job responsibilities

• Phones efficiently answered and with proper etiquette. Phone calls directed to proper area. Conversations documented in patients medical records. Updates patient information in computer. Schedules new patients, verifies insurance, fills out proper forms to set up new patient file and prepares file labels.
• Medical insurance verified for all appointments (at least one day prior to service) and walk-in patients.
• Super bill prepared when patient arrives for appointment. Reviews physician notes with Super bill to ensure everything is indicated.
• Collects insurance information and updates personal data in patients file.
• Collects and post fees in computer system and manual payment list, prepares and balances daily financial registers and submits all forms and fees to the financial department.
• Maintains and report statistics as required. (e.g. Office visit recap, insurance tracking)
• Forms and office supplies required for front desk activities are maintained.
• Monitors patient wait time and ensure physician on time schedule. Prioritize appointment versus walk-in. Assists in pulling chart for walk-in patients.
• Provides patients the proper documentation for quick referrals using preferred network.
• Ensures patients leaves with all necessary forms and paperwork. (eg receipt of visit, lab requisition, prescription(if not e-prescribed), etc.)
• Schedules office visits, follow up appointments after patient see their physician, appointments for studies, calls and confirms the next days appointments. Follows up on missed appointments and may explain need and value of returning for follow up care to the patient.
• All follow up appointment detailed in the note section of scheduling system. (eg. Lab results)
• Respects and maintains privacy and dignity of patients to assure client confidentiality at all times.
• Assures there is always presence at the front desk to check-on or check-out patients.

Minimum requirements

• High School Graduate.
• Experience in typing and data entry
• Basic arithmetic skills.
• Bilingual in English/Spanish preferred
• One year experience in a medical office

Abilities required

• Basic medical terminology
• Visual and aural acuity to detect patients condition
• Good physical and mental health