Front Desk Representative Job at Optim Healthcare
Optim Health System is seeking a Front Desk Representative for our Swainsboro location.
Job Requirements:
- Promptly answers all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.
- Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors. Portrays the same demeanor while answering and routing phone calls. Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
- Accurately enters all patient demographics and insurance information into the system.
- Runs initial eligibility to ensure accurate insurance information obtained. Obtains any authorizations as needed and accurately inputs and ties authorization to the patient’s appointment.
- Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary.
- Schedules and maintains the provider schedules to include cancellations and rescheduling.
- Requests patient medical records and signed releases as required.
- Provides directions and general information to patients to include the required script for their appointment and provider protocols.
- Maintains a high level of confidentiality when servicing patients.
- Maintains a knowledge of the practice phone tree therefore transferring calls appropriately.
- Be required to work flexible hours.
- Performs all other duties as assigned.
Optim Offers:
- Competitive Pay
- Company Benefits
- Vacation, Personal, and Sick Time Off
- Holiday Pay
- 401K Plan
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