A top-rated Orange County based plastic surgery center and med spa has a full time Front Office position available. This is a full-time position working Monday thru Friday 9-5pm most weeks. This position is a key link in our relationships with new and established patients, therefore you must have the ability to connect with patients on the phone on an intensely personal level to instill trust and confidence. Due to the nature of the position, the work must be completed in the clinic (not remotely).

Successful candidate must be energetic and motivated with a positive attitude. CUSTOMER SERVICE AND OUTSTANDING COMMUNICATION SKILLS REQUIRED. Growth opportunities available! We invest significantly in the training of every employee and are looking for long term placements only - we continue to invest in employees through professional development and career advancement!

Responsibilities include but not limited to:

Communicating and scheduling in-clinic or virtual appointments

Communicating with prospective and existing patients via text, email or over the phone

Focusing on quantity: responding to patient messages in a timely manner

Focusing on quality: having meaningful conversations with prospective and existing patients while scheduling their appointments

Assisting with intake of patients

Collaborating with Leadership as needed or directed to reach monthly goals

Preferable Skills and Qualifications:

At least 1 year of experience (preferably Dermatology, MedSpa, Plastic surgery)

Experience using a CRM tool

Impeccable phone skills and professional demeanor

Excellent verbal and written communication

Ability to handle large volume of calls

Strong organizational and multitasking skills

Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.

Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.

Job Type: Full-time

Pay: $17.00 - $24.63 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Newport Beach, CA 92660: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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