Front Desk Receptionist Job at Days Hotel by Wyndham
Days Hotel by Wyndham East Brunswick, NJ 08816
Front Desk Receptionist
Days Hotel by Wyndham is seeking an enthusiastic, customer-oriented individual with a passion for customer service to join our team. This is a full-time position preferably with weekend availabilities (3pm-7am). The ideal candidate will possess excellent communication skills, a positive attitude and be able to work well with others. The front desk receptionist would be responsible for providing superior service to all guests in accordance with the rules, regulations, policies and procedures set forth by the hotel. Hospitality and customer service experience is preferred but not required, as our company believes that skills can be taught but not character.
PRIMARY RESPONSIBILITIES
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- East Brunswick, NJ 08816: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: In person
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