WEEKEND SHIFT IS REQUIRED FOR THIS POSITION.

We love our work at Cookie Cutters. You know what we get to do? We get to help parents be heroes to their kids. They get to save their kids from boring, adult haircuts and give their kids the kind of experience they wish they would have had when they were kids. We really believe that every kids deserves a great haircut in a kid-friendly environment. You can be a part of that too.

We are looking for a super excited full-time front desk associate at our Wauwatosa location in Wisconsin. Here's our job description:

Operates Cookie Cutters Haircuts for Kids front desk and keeps a tidy, clean salon and work stations for stylists. WEEKEND SHIFT IS REQUIRED FOR THIS POSITION.

Here's what you'll do:

• Greet clients in a friendly manner when they walk in the door, before they even step off the front mat
• Keep work stations clean, organized, swept, garbage emptyed, and towels cleaned.
• Cleans and sweeps all areas of the salon during shift based on cleaning checklists
• Answer phone calls in a welcoming, and professional way
• Schedule appointments by phone or in person
• Client check-in and check-out
• Manage flow of client appointments and move appointments on schedule as necessary
• Offer discount cards or any special offers to support sales goals
• Creates Baby's First Haircut certificates
• Update and maintain customer information records.
• Operate cash register and Point of Sale system to receive customer payments
• Sell and maintain knowledge on hair care products and accessories
• Take constructive criticism positively and respectfully, following Cookie Cutters guidelines
• Perform other related duties as assigned

Job Qualifications

• 1-2 years of customer service experience
• Must be able to make change for cash payments. Most transactions are credit card transactions, but making change is an important part of the job.
• Reports to salon manager and takes direction from assigned shift lead when required
• Must be available to work weekend hours as needed
• Must be available to work a full day shift
• Must be able to be on your feet for extended periods of time
• Must have reliable transportation

Required Skills

• EXCELLENT Customer service
• Coordination
• Interpersonal skills
• Time management
• Creativity
• Kid-friendly personality

Come and join the fun as a Front Desk Associate at Cookie Cutters!

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Milwaukee, WI 53222: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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