ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients, vendors, pharmaceutical reps and other visitors to our practice.
• Checks in all patients for appointments, ensuring all demographic and insurance informtion is correct in the medical record.
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
• Obtains registration information from patient for input into EHR.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments in EHR according to Practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
• Collects copays, cash or check payments ensuring patients receive receipts.
• Balances daily cash and collections.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff.
• Performs all other duties/responsibilities as assigned.
• Dependability, punctuality, dedication and a hard-working attitude are a must.

KNOWLEDGE SKILLS AND ABILITIES:

• Have the ability to communicate effectively and assertively while demonstrating compassion and empathy for the patient's individual situations.
• Previous medical practice experience preferred.
• EPIC knowledge preferred.

EDUCATION:

High school diploma or GED

EXPERIENCE:

• Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

Full Time

Pay starts at $15.00/hr depending on experience.

Job Type: Full-time

Pay: From $15.00 per hour

Healthcare setting:

• Clinic
• Outpatient

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Palos Park, IL 60464: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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