As a member of our Front Desk team, you would be responsible for helping us grow membership sales and creating great guest relations. We have a tremendous team of gifted massage therapists, estheticians and caring sales associate staff - all of who have created a welcoming, caring environment that our guests can feel from the moment they walk through our doors.

SCHEDULE

evenings, weekends (required), days, flexible

RESPONSIBILITIES:

Sales

• Meet goals for membership sales
• Effectively promote and sell retail products
• Drive seasonal promotions

Guest Scheduling

• Have a friendly, welcoming phone presence
• Be extremely detail-oriented to efficiently book appointments
• Be able to prioritize and multi-task to manage high-volume calls
• Maintain thorough and accurate client notes

Guest Relations

• Have a genuine interest in getting to know clients
• Be able to converse with and connect to clients of different ages and backgrounds
• Ensure clients are cared for, from the minute they walk through the door to the time that they leave the center

Teamwork

• Work effectively and positively with massage therapist and esthetician teams

Center Operations & Cleanliness

• It is really important that we maintain an organized and clean environment for our guests and our team. The front desk is responsible for hourly walk-through of the center to ensure that the lobby, restrooms, laundry room and break-room are clean and organized.
• Daily cleaning including vacuuming, dusting, and mopping and cleaning of restrooms
• Ordering of office and spa supplies

THE IDEAL FRONT DESK MANAGER

To be happy and successful in this position, you would:

• Believe in the mental and physical benefits of massage therapy and skin care
• Get a real sense of satisfaction out of helping people
• Be very comfortable selling
• Be motivated by the opportunity to earn more through sales commissions
• Love meeting and getting to know people
• Like working in a team environment
• Be very detail-oriented
• Be very comfortable working on computer (e.g. know how to type quickly, and know Word and Excel)

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Office experience: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: One location

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