Front Desk Coordinator Job Description

Position Summary

The primary responsibility of this position is to be first point of contact for visitors, families, and employees at the Center. The Front Desk Coordinator is responsible for greeting members, families, visitors and employees in person and over the phone, updating medical insurance, collecting and tracking therapy plan of care documents, working with the call center scheduling appointments, collecting co-pays and general administrative support

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Greet patients and visitors - in person or on the telephone - answering or referring inquiries.

· Check patients in - updating demographic, medical, insurance or financial information - pull charts, and prepare for provider.

· Ensure authorizations are complete

· Collect co-pays Collect charges - controlling credit extended to patients, filing, collecting and expediting third-party claims.

· Professionally manage all incoming calls by answering the phones promptly and ensuring that the caller is directed appropriately

· Prepare sign-in and securities logs and ensure they are properly recorded

· Receive, sort, log, and distribute incoming mail and packages and organize and send outgoing mail and packages

· Order office supplies and manage inventory levels

· Coordinate and track service calls for office equipment

· Assist with office event planning and other department projects

· Receive and review all incoming correspondence

· Provide support with overflow work from other departments, which includes performing administrative tasks related to tracking issues, creating files, scanning documents, and mailing and faxing documents

·Schedule follow-up appointments, maintaining the efficiency of the schedule while

providing excellent care to the patient.

· Provide excellent attention to patient's needs, answer patients questions, and

provide appropriate information about the practice.

Qualification Needed for Job

· High School Diploma or equivalent required Associates degree preferred

· Previous office experience and/or experience in medical field highly preferred

· Behavioral or medical experience is a plus

· Must be dependable and reliable

Job Type: Full-time

Pay: $33,000.00 - $41,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Ephrata, PA 17522: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)

Work Location: In person

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