Front Desk Attendant Overview:

As Front Desk/Concierge or Desk Attendant you will be trained to develop skills in hospitality services such as meeting and greeting guests, directing vendors and visitors, accepting and tracking guest packages, logging and tracking service requests and working with a team of professionals to ensure a friendly and professional living experience for residents and guests while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function.

Schedule:

Mon, Tues, Wed, Thurs, Sunday: 2pm - 10pm

Responsibilities:

• Answers phone and greets residents/guests upon entry, responds to requests, questions, and any other needs.
• Documents issues or transactions as needed.
• Develop and disseminate knowledge of surrounding areas and attractions.
• Develop and update activity logs and incident reports, records, and forms for review by Manager
• Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
• Monitors and controls Electronic Security Control Systems if applicable.
• Logging in all packages and tracks them through to delivery or pick-up by recipient.
• Follows-up on all complaints/issues notifying Community Association Manager as necessary.
• Ensures all safety precautions and procedures are followed while performing duties.
• May assist with resident notifications or special events.
• Process work orders and files resident documents and invoices, if applicable.

Qualifications:

Education/Training/Certifications/Licenses:

High school diploma or equivalency preferred. Completion of College level courses in Hospitality is strongly desirable.

Experience/Knowledge/Skills:

Two (2) or more years of experience in the Hospitality Industry. Effective written and verbal communication skills; Multiple language fluency is desirable. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.

Computer literacy:

Intermediate command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook.

· Language requirements: Multiple language fluency is desirable.

· Travel and availability requirements:

· May be required to travel to multiple locations in the state on an as needed basis.

· Physical Requirements:

Ability to lift 30 to 5 lbs. and work in a sitting position for long periods of time. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive, and exchange ideas and information by means of the spoken and written word; ability to navigate the property/building quickly and easily as required to meet the job functions.

Ability to respond to emergencies in a timely manner. Ability to work flexible hours and weekends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis.

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Please provide your email address here:
• This position is seeking applicants available to work Mon, Tues, Wed, Thurs, Sunday - 2pm to 10:00pm - Are you available to work this schedule?

Education:

• High school or equivalent (Preferred)

Experience:

• Computer literacy: 1 year (Preferred)

Work Location: One location

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