Are you interested in working for the resort that won #1 Resort in Colorado by Travel + Leisure World's Best Awards 2021 and 2022? Join our team at Viceroy Snowmass, managed by East West Hospitality.

At The Aspen Mountain Residences, we pride ourselves on providing the best hospitality experience in the Valley, and we are looking for an organized and enthusiastic Front Desk Agent to join our team. If you enjoy working as a part of a team and have excellent communication skills, we would love to meet you!

Duties Include:

The Front Desk Agent is responsible for providing excellent guest service to our guests and owners, both in person and over the phone. They are the primary point of contact for guest arrivals/departures, and are expected to provide the guests with important information about the property and surrounding area. They are someone who strives to continually improve guest, owner and colleague satisfaction. Must be able to book reservations and provide back-up for the transportation/bell department if needed.

Location: The Aspen Mountain Residences - Aspen, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay Rate: $21/hour

Job Requirements:

Minimum Requirements:

• Basic computer & phone skills
• Previous guest service experience preferred

Benefits & Perks:

• Health, Dental, & Vision Insurance
• Paid Time Off & Paid Sick Time
• 401(K) Plan with Employer Match
• Ski Pass Program
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $1,500 Referral Program
• Employee Assistance Program

Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

WE BELIEVE

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Aspen, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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