Meredith Lodging is a family-owned company known for incredible customer service and a positive work environment. Our people make the difference! We're looking for the best and brightest to take our business to the next level. If you have passion and expertise in customer service our company may be the company for you.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Other Duties as assigned

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Minimum Eligibility Requirements:

• High school degree or equivalent experience
• Proven ability to multi-task and pay attention to detail
• Written and oral communication skills
• Reliable transportation

Working Conditions:

• Additional hours may be required to fulfill job responsibilities
• Ability to sit at a desk or be in the field as necessary
• Lifting boxes (25 lbs.)
• Sitting (up to 6-8 hours)

Working Conditions
This position operates in a professional environment. This position will be a member of a front desk team. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional travel to other regional offices may be required. All Meredith Lodging employees are required to pass a background check before being hired.

Physical requirements
This job is primarily performed at a stationary desk in an office and can be done sitting or standing. Lifting/moving requirements are generally 25 pounds or less. There may be occasional need to crouch, stoop and bend. Normal workdays are between eight and ten hours, but overtime may be needed based on workflow.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period of time.

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Bend, OR 97702: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you live in the area in which you are applying?
• Have you worked for Meredith Lodging or any of its subsidiaries?

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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