(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• 
  Greet guests with a smile and pleasant disposition in a timely manner.
• Must be familiar with menu, daily specials, and preparation of foods and prices.
• Use suggestive selling (i.e., cocktails, appetizers, desserts, etc.).
• Write all orders down and accurately input the order into the computer.
• Process al payments according to Missouri Gaming Commission.
• Observe and anticipate guest’s needs, keeping table cleared between courses, and beverages filled throughout their meal.
• Present check for payment when all guests’ needs have been met.
• Complete assigned side work and additional daily tasks.
• Inform immediate supervisor if situations arise with guests or fellow team members that cannot be handled directly.
• Serve table completely, using trays and serving all sides and accompaniments in a timely, efficient manner according to all Standards and Sequence of Service.
• Always conduct oneself in a manner that reflects a positive professional image to Pinnacle Entertainment.
• Outgoing personality with interest in guest hospitality.
• Exceptional work habits.

(Related education and experience may be interchangeable on a year for year basis)

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  Able to successfully complete all require training classes.
• Knowledge of food preparation and plate presentation.
• Able to work in a fast pace environment.
• Able to handle the minimum of 5 tables.
• Able to work well with orders and a great team player.
• Knowledge of upselling techniques.
• Card all guests for alcohol purchases that look under (30) years old.
• Two (2) years’ experience as a server in a casual dining atmosphere.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 18 years of age

CUSTOMER SERVICE REQUIREMENT