Team Members are expected to display Core Hotels & Resorts Core Values at all times:

• Be incredibly friendly & positive
• Serve & respect others
• Be smart about our business
• Enthusiastically reimagine

SUMMARY: The Food & Beverage Manager is primarily responsible for handling guest interactions with excellent and efficient service in accordance with established standards to achieve 100% customer satisfaction. Loyalty goals and guest expectations will be exceeded.

The Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture and Core Hotels & Resorts’ Core Values.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
  • all hotel features/services, hours of operation.
  • scheduled in-house group activities, locations and times.
  • all hotel and departmental policies and procedures.

• Review scheduled activities, anticipate critical situations, and plan effective solutions to best prepare for these situations.
• Support the F&B marketing plan by keeping current on food trends, seasonal offerings, special promotions and implementing employee incentives to increase meal order totals.
• Oversee all F&B inventories and financial transactions.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Coordinate breaks and assign work duties to staff.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Promote sanitation, safety, security efforts, and guest services of the Hotel.
• Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
• Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
• Assist staff with their job functions to ensure optimum service to guests.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Assist guests with reports of lost/stolen articles, following hotel policy.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Prior hospitality experience preferred
• At least three years of supervisory experience in foodservice operations preferred
• Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities
• Fluency in other languages beneficial

JOB REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must have strong computer skills and a working knowledge of Microsoft Office programs
• Must be able to accurately follow instructions, both verbally and written
• Must be detailed orientated and work well under pressure
• Must be able to work in a fast paced environment
• Must have excellent listening skills and phone etiquette
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
• Possess strong leadership, motivational, organizational and verbal communication skills.

WORKING CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to occasionally lift, carry, push & pull up to 35 lbs with assistance
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable temperatures, as kitchen temperatures may fluctuate.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.