First Impression Ambassador ~ Customer Service is the face of our company. **Pay range $17 -21/hr**
Since 1961, Griffin Brothers Companies remains a family owned and operated organization that is strongly committed to providing the best services possible to its customers as well as supporting the causes of local communities and residents alike. We are a connected family of Heating/Cooling, Plumbing, and Electric companies that have a deep desire to consistently provide an extraordinary experience to everyone we encounter every day! Our vision is to be a household name not just in North Carolina, but all surrounding areas across the Southeast portion of the United States! We are honored to serve all the dedicated hard-working Ladies and Gentlemen in our organization by providing a culture of growth, intentional relationships, and empowerment. If this sounds like an organization that YOU would love to be a part of, keep reading!
Why We Want You!
Griffin Brothers Companies is currently seeking an EXPERIENCED, CHEERFUL Customer Service Representative to join our team. We are seeking a HIGHLY MOTIVATED individual, who will continue to help us EXPAND the Griffin Brothers Companies reputation throughout North Carolina. We attribute our team's success to intentionally recruiting applicants that are the best of the best! We do this because our community and work family also deserve to work with the best of the best! We have discovered that applicants who are coachable, positive, caring and possess great attitudes with a team building mindset thrive in this environment! If this sounds like YOU then YOU may be exactly what we are looking for!
What’s in it for me?

• Stability: Fast growing family-oriented business
• Benefits: Insurance, 401K, paid time off, etc.
• Engaged: Positive team-focused work environment with great employee engagement
• Growth: Our business model supports and encourages disciplined rockstars to reach their full potential through intentional development programs
• Fun & Focused: “Work isn’t work if you love what you do!” We want you to work in your strengths, have fun, and be successful in your role all at the same time!
• Community Focus: We are dedicated to supporting our community as well as the greater good by contributing to local and global causes
• Hybrid Work Option

What will I be doing?
Overview of this FANTASTIC First Impression Ambassador Opportunity!

• Achieve successful booking rates by building value in our Technicians and our Company
• Professional and respectful communication with customers and teammates
• Actively participate in both inbound and outbound phone call campaigns
• Effectively navigate through call scripts while showing empathy to customers concerns
• Accurately document customers' concerns in our world class software program(s)
• Communicate in a timely manner with customers reaching out through online portal(s)
• Maintain and promote a friendly, positive, and professional environment
• Provide feedback on customer service process professionally to improve teams’ efficiency
• Actively participate during Team meetings and one-on-one meetings
• Escalate queries and concerns to proper channels by effective and timely communication

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Do I have what it takes?*

• Interpersonal and customer service skills
• Preferred minimum of 1 – 2 years of experience
• Ability to answer a high volume of calls and emails daily
• Analytical and problem-solving skills
• Attentive, friendly, and patient
• Effective time-management skills
• Positive and driven team player
• Proven track record of excellent attendance

Please note the hours for this role will be 9am to 6pm.
Last, but not least, you will be appreciated by our team, the customers, and will have a direct impact on the success of the entire organization. If you enjoy answering calls, making customers happy and being a team player then we encourage you to join the best Customer Service team around and apply to this AMAZING opportunity today!
We look forward to speaking with you!

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

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