We are currently seeking a Financial Aid Advisor responsible for all aspects of the student financing process. The candidate will counsel students and their families on financial matters relating to the cost of attending the university; counsel on payment options to include Federal, Private, Veterans’ education benefits, Military tuition assistance, payment plans and institution aid.

This position requires the individual to provide a high level of customer service by working closely with admissions and finance groups to ensure that prospective and continuing students/families have a complete and comprehensive understanding of the institution, cost of attending the university and payment options available.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Counsel students/families on available funding options in accordance to their need’s assessments
• Provide a generic overview of financial aid programs available to qualifying students
• Provide a thorough overview of financial aid and veterans’ education benefits and military tuition assistance as necessary or refer the student/family to the proper subject matter expert
• Advise students/families on how to best locate information necessary to complete financial paperwork successfully and to meet any deadlines
• Guide students/families through financial aid paperwork to completion
• Counsel students on all matters related to financing their education as it relates to enrollment, satisfactory academic progress, leave of absences, etc., so that students maintain their aid
• Communicate with applicants/students/families via emails, and/or phone
• Direct students/families to proper offices for information when applicable
• Demonstrate a thorough understanding of the university as it relates to admissions, academic advising, registrar, financial aid, and enrollment so that students/families are directed to subject matter experts as appropriate
• Other duties as assigned

EDUCATION and/or EXPERIENCE

• A Bachelor’s degree or equivalent experience required
• 2-5 year’s current experience working in a progressive financial aid office or similar offices.
• COD, NSLDS, and Advantage experience are a plus.
• Excellent verbal and written communication skills required.
• Ability to successfully resolve student issues from request to resolution ensuring a positive student experience.
• Must be able to handle multiple tasks and priorities in a fast-paced environment.
• Bilingual English/Spanish(preferred)

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates by building partnerships and working collaboratively with others to meet objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills trust and gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Consistently achieving results under difficult circumstances.
• Creating new and better ways for the organization to be successful.
• Building strong customer relationships
• Bilingual English/Spanish

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

Atlantis University's mission is to prepare graduates and career-minded individuals through quality education, while encouraging student’s personal self-enrichment for their personal and professional development.

Atlantis University is offering courses and academic programs that lead to associate degrees, Bachelor’s degrees, Master’s degrees, certifications, and other diplomas in the fields of Business, Health, and Technology.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: One location

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