*This position is in Avilla, IN: 3 days in the office, 2 days from home*

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

A Field Technician provides support to customers. Performs basic installations, repairs, PC hardware break/Fix, upgrades and maintenance on hardware and equipment.

What you will do:

• Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answer customer questions and resolve issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assist in instructing customers in the operation and maintenance of systems/equipment.
• Interact with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Perform testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Assist in the design of basic technical programs for projects or enhancements to existing programs.

Who you are / Basic Qualifications

• High school diploma, G.E.D. or related experience.
• 2 to 4 years of field support experience.
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements.
• Experience working with Windows 10, Microsoft Office suite.
• Experience working with Active Directory.
• Experience working with Ticket Systems (ServiceNow desirable).
• Experience working with engineering principles and practices

Work Environment

• This position is in Avilla, IN: 3 days in the office, 2 days from home.

• Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to commute/relocate:

• Avilla, IN 46710: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Active Directory: 2 years (Required)
• Windows: 2 years (Required)
• Ticket System: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Work Location: Hybrid remote in Avilla, IN 46710

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