Do you want to be a part of the first nationwide managed technology solutions provider?

Are you looking to grow your troubleshooting skills in a wide range of environments and systems while supporting key client relationships? We are searching for a Field Technician looking to expand their career in IT while working on the road. In this position, you will utilize a wide variety of skills to identify, troubleshoot, and resolve problems for external customers as well as for our internal departments.

Meriplex is a managed technology solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. As a trusted partner, we deliver business-driven solutions that provide the scalability and support needed to power growth for organizations.

In this position, you will:

• Work with external customers as well as internal departments to ensure effective troubleshooting and problem resolution.
• Install, troubleshoot, and maintain products/equipment.
• Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
• Determine and recommend which products or services best fit the customers' needs.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Install new software releases and system upgrades, evaluate and install patches, and resolve software related problems.
• Perform system backups and recovery.
• Maintain data files and monitor system configuration to ensure data integrity.
• Rely on experience and judgment to plan and accomplish goals.

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills.
• Superior time management skills.
• Ability to manage complex data and technical documentation.
• Strong customer service skills.
• Ability to explain technical issues to technical and non-technical audiences.
• Broad knowledge base spanning networking and servers (infrastructure)

Education, Experience, and Certifications:

• User-based technical support on all Windows and Mac operating systems
• Mobile device management, primarily iOS devices
• Microsoft Active Directory
• Windows Server 2008, 2012, 2016
• SAN and VMWare administration
• Networking/Security
• Meraki Firewalls
• Enterprise Wireless
• Routing and switching
• VoIP

Work Schedule/Travel:

• Standard Meriplex business hours of Monday – Friday 8:00 AM to 5:00 PM, after hours and holidays required periodically.
• Estimated up to 80% travel required.

Physical Demands:

Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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