Field Service Technician Job at Woodford Bros

Woodford Bros Apulia Station, NY 13020

FULL-TIME / 40 HRS

LOCATION - 6500 State Route 80, Apulia Station, NY 13020

Woodford Bros., Inc. is a leader in basement and foundation repair. We are seeking a Service Technician to join our team out in the field.

Primarily responsible to act as the “Guardian of our companies reputation”. Meets with existing customers on pre-scheduled appointments to perform annual maintenance, proactive, reactive or follow-up on warranty issues. Builds rapport and demonstrates expertise in waterproofing and/or foundation repair systems. Examines waterproofing or foundation work done by the company and determines if there is a potential problem(s) and if customer’s needs and/or desired outcome(s) have changed. Recommends additional products and services to enhance or improve original installation, or remedy for the potential problem. Follows through with customers until all issues are resolved.

What we would provide you:
o Hourly, plus commission opportunities.

o A solid benefits package.

o Best-in-class training and state-of-the-art software, that sets you up for success.

o A company service truck.

o A trusting, respectful and fun culture.

o A reputable company you can be proud to represent - we've received the BBB Torch Award for Ethic.

o An opportunity for professional growth.

Knowledge, Skills and Abilities:
o A valid driver’s license and a safe driving record.

o Honest and hardworking.

o Some travel is required.

o Regular, reliable on-site attendance.

o Knowledge of construction or related trades preferred, such as, construction, basement/ foundation systems and repair, electrical and plumbing.

o Knowledge of sales, marketing, and customer satisfaction theories and practices.

o Ability to learn and understand the technicality of foundation systems.

o Skill in reading, writing (legibly), and oral communication.

o Ability to use a computer and talk on the phone.

o Skill in operating equipment and/or power tools preferred.

o Skilled in rapport building, explaining features and benefits of solutions, and closing the sale.

o Provide customers and homeowners with a remarkable experience.

We have a great reputation and you can be a part of something special. Join our growing “ONE” team.

Woodford Bros., Inc. is Central New York's largest basement waterproofing, foundation repair, crawlspace repair, structural renovation, and Basement Finishing contractor. Family-owned, & entrepreneurial spirited company since 1962.

Additional Information

Job Type: Full-time
Experience: Entry Level

Contact Information

Name: Bill Switzer
Phone: 1-315-391-1771
Email: bswitzer@woodfordbros.com


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