We are a growing team based in Orlando (FL), developing world leading game-based military simulations for major NATO powers and their allies. We are constantly looking for ways to advance the whole industry, using the latest technologies and trends (such as whole world simulation, virtual reality and motion tracking).

At Bohemia Interactive Simulations (BISim), the Field Service Representative (FSR) works on-site where our customers are using our military training simulation products. This includes defense organizations using our products to train soldiers, as well as private companies (integrators) using our platform to develop their own simulators.

The FSR represents BISim to our customers. They are expected to become experts with our products, and creatively help customers leverage our products for their use cases. The FSR reaches back within the BISim organization for support when required.

The FSR also represents our customers to BISim itself. They support product development by gathering requirements, investigating bugs, and advocating for the needs of our users.

We are looking for someone who is interested in using serious games to solve real-world military training problems. This position requires a combination of hands-on technical ability, public speaking, military knowledge, and simulation event coordination.

Responsibilities:

• Work on-site at customer facilities, including occasional travel to remote sites
• Train end-users on how to use BISim software, demonstrating best-practices
• Build and maintain customer relationships by helping identify and solve their problems
• Diagnose and debug technical issues and track them in JIRA
• Coordinate lab operations such as running training events, installing software updates, or troubleshooting
• Identify customer requirements, working with the dev team to turn them into backlog items

Requirements:

• All applications must include a cover letter describing how you are a fit for the position

• Basic understanding of military ground force TTPs
• “Power user” knowledge of Windows OS (eg ability to write .bat files)
• Experience with military simulations (live, virtual, or constructive) and/or milsim gaming
• Demonstrated public speaking and product presentation skills
• Highly organized, able to manage time and tasks effectively
• Applicants must be U.S. citizens or permanent residents and capable of getting a secret clearance
• Must work out of our Orlando office, and be willing to travel occasionally

Bonus points for any of the following experience:

• Military service
• Use of military simulations (live/virtual/constructive/gaming)

• Game design / development in any role
• Use of issue-tracking software for formal bug reporting
• Instructional design or delivery

• Due to ITAR requirements, applicants must be U.S. citizens or Green Cardholders or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3).

Benefits

• Starting at 120 hours of paid vacation per year
• 14 paid holidays
• Paid Parental Leave
• Significant company contribution towards medical benefits
• Safe Harbor 401(k) Qualified Retirement plan, including a 3% company contribution
• Company paid Life Insurance plan
• Bonus incentive program

Bohemia Interactive Simulations, Inc. (BISIM) is an Equal Opportunity/Affirmative Action Employer. Our Company is committed to equal employment opportunity for all applicants and employees without regard to gender, gender identity, sexual orientation, race, color, religion, national origin, genetic information, age, disability, veteran status, or any other legally protected status.