Field Service Engineer / Technician Job at Fives
Job location
Job location
America/Caribbean, USA, Texas, Houston, TX
City and Zip code
Houston, 77001
Job details
Job title
Field Service Engineer / Technician
Job type
Permanent position
Job content
This position offers excellent health benefits, 6% 401(k) match, paid vacation and sick time, 10 paid holidays, and more!
The Field Service Engineer is a key Customer touch point in the Fives North American Combustion go to market strategy. Ensuring that the customer has a positive experience during commissioning, trouble shooting and post sale are key points in the Sales Process to be managed.
The Field Service Engineer is the primary interface with Customers requiring service on their property and therefore must have well-developed analytical, technical and people skills to excel in the position. The Engineer/Technician frequently deals with Customers facing emergency problems and unplanned shutdowns requiring immediate action and resolution.
The Engineer technical tasks on site necessary to commission new equipment, troubleshoot or tune existing equipment, and provide training to customer personnel.
Duties & Responsibilities: All duties and responsibilities are essential functions of the position. Other duties and responsibilities may be assigned.
- Comply with Customer and Fives Group safety procedures.
- Travel as required, including on weekends and holidays.
- Analyze the customer site situation, assemble information from the customer regarding the open issues, and assemble a plan to remedy the same.
- Responsible for commissioning, tuning, and trouble-shooting a variety of combustion systems.
- May be asked to conduct on-site customer training or seminar(s).
- Expected to be the top site expert on applicable NFPA standards and associated combustion, fluid flow and piping components.
- Be able to navigate through PLC and HMI programs; making program changes with supervision of the Controls group.
- Write detailed Field Service reports.
- Identify code compliance deviations and draft Code Compliance Letters as required.
- Make travel arrangements and manage expenses.
- Offer technical support to customers while in the office.
- Assist with training less-experienced Engineers/Technicians in complexities associated with the position.
- Provide support to customers as directed by the Field Service Manager.
- Manage their time on-site to meet project expectations. This may include re-organizing tasks to meet site conditions.
- Ability to travel up to 70% with potential
additional travel
Education and Experiences
- 2 years experience working in manufacturing environments
- Work experience with equipment troubleshooting or commissioning a plus
- Demonstrated hands on mechanical and electrical system work
- Good computer literacy – Microsoft Office
- Associate's Degree in or a Bachelor's degree in Electrical, Chemical, Mechanical or Instrumentation Fields
Applicant criteria
Job
Engineering
General information
Division
Take part in the Sustainability Industry!Every day in 25 countries, we (8,500 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.
By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.
Reference number
2022-2379Job opening category
Standard
Country
United States
Location site
Fives North American Combustion, Inc. - Others
Division
Take part in the Sustainability Industry!Every day in 25 countries, we (8,500 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.
By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.
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