Holiday Inn Express & Suites Richburg. 3190 Commerce Dr. Richburg, SC 29729

Looking to Hire Immediately!!!!

Position Summary

The Holiday Inn Express & Suites in Richburg, SC is looking for a qualified, well-rounded, enthusiastic team player that is passionate and committed to providing an exceptional experience. Since this is a new build, the Executive Housekeeper will assist in the efforts of hiring and training their new housekeeping team as well as preparing the property for opening. The Executive Housekeeper oversees the cleanliness of the entire hotel. This position includes hiring, training, room inspections, inventory control, ordering guest amenities & supplies, scheduling and ensuring the success of the entire housekeeping department. The Executive Housekeeper ensures 100 percent guest satisfaction at all times.

Responsibilities

Property Audits

~ Ensuring the property is prepared at all times for Quality Assurance, is in compliance and is aware of all Brand Standards.

~ Performs daily property walks and inspects guest rooms daily to ensure brand standards and overall cleanliness, reports maintenance issues immediately, and corrects any cleanliness issues and trends.

Customer Service:~

Is committed to providing excellent service.

~ Ensuring housekeeping team is trained appropriately.

~ Respond quickly to all guest complaints, concerns, and comments

.~ Consistently meets or exceeds hotel service goals.

~ Provides guests with hotel services, amenities, and local attractions.

Human Resources Management:

~ Hire, onboard, and train new housekeeping team members ensure retention through culture and teamwork.

~ Be the leader in quality housekeeping training and ensure cleanliness standards are taught and maintained.

~ Maintaining a positive work environment, treating employees fairly and respectfully as well as promoting a strong team atmosphere

.~ Ensuring employees are trained in all emergency procedures, key safety, and guest safety.

~ Documenting all employee incidents, coaching, and counsels. Deliver evaluations in a timely basis.

~ Promotes a strong culture led by HMS and IHG.

~ Monitoring and ensuring proper key control.

Budget & Financial Management:

~ Controls expenses, and uses forecasting tools to spend within given budgets and schedule accordingly.

Daily Procedures:

~ Open and close housekeeping department and ensure proper communication between departments

~ Maintain a clean and organized department, storage closets, and ensure housekeeping carts are maintained according to HMS and IHG requirements

.~ Ensuring team members are cleaning properly, efficiently, safely, and with the guest's happiness in mind.~ Regular ordering of guest supplies and cleaning supplies.

~ Supervises Found and Returned.

Work Environment:

~ Must be able to stand for 8 hours.

~ Required to kneel, reach, squat, bend, crawl, pull, push, and twist

.~ Must be able to push or pull 60 pounds and lift/carry 30 pounds.

Requirements

~ Prior housekeeping experience in a hospitality setting required.

~ Prior supervisory experience is required.

~ Ability to plan, organize, and lead others

~ Customer- service orientated

~ Excellent work ethic

~ Strong attention to detail

~ Ability to work in a fast- paced environment.

~ Strong communication skills - both verbal and written

~ Ability to multi-task

~ Excellent problem solving skills

~ Punctual, reliable, and regular attendance.