Executive Director Job at Lutheran Life Villages
Lutheran Life Villages at Inverness, our premier Memory Care Assisted Living community, is in search of an Executive Director!
The Executive Director will be accountable for the day-to-day operations of the community. The Executive Director plans, implements, and evaluates all aspects of the operation including apartment turnover and capital planning. The Executive Director maintains positive working relationships with all residents, resident family members, employees, and the business community while exemplifying our L.I.F.E. values (Leadership, Impact, Friendship, and Excellence).
The Executive Director is responsible for the continued progress and success of Lutheran Life Villages. This position will meet or exceed all Federal and State regulations. Regulations take priority over any item contained in this description.
LLV Benefits: Competitive wages, eligibility for medical, dental and vision insurance within 30 days, Life Insurance, Short Term Disability, Employee Assistance Program, Education Assistance, Paid Time Off including yearly Birthday PTO, Paid Holidays, 403B Retirement Savings with Employer Match.
Our Mission Statement
As an expression of Christ’s love, we serve individuals and their caregivers with compassion and respect for independence, wellness and spiritual life.
Essential Job Functions
- Oversees and facilitates the move-in process for new residents:
- Explains accurately and completely customary services and fees, including deposits, refunds, rents, meal programs, excluded services, and potential adjustments to the rental agreement.
- Ensures that apartments are ready for occupancy as contracted with prospective residents.
- Orients new residents to community services and amenities and how those services may be obtained.
- Ensures resident safety and satisfaction:
- Works with staff to maintain a safe, comfortable, and marketable physical space.
- Works cooperatively with resident council and the wellness department to develop and implement programs which provide social interaction and educational opportunities.
- Resolves resident concerns promptly or articulates clearly to residents and supervisor when resolution may not be accomplished.
- Supervises housekeeping, maintenance, dining services, beauty shop, life enrichment, and office personnel:
- Ensures delivery of high quality services for residents.
- Interviews and hires new personnel.
- Conducts evaluations.
- Routinely observes working conditions.
- Arranges and approves work schedules.
- Implements disciplinary action as applicable.
- Prepares employee status reports.
- Manages and approves payroll.
- Maintains attendance records.
- Arranges and/or provides a program of ongoing continuing education for staff.
- Supports and encourages senior housing with services model by collaborating with the Executive Director or the Piper Trail Community,
- Recommends services to maintain independence
- Communicates openly about potential need for higher level of care
- Serves as the primary emergency contact for all community systems and incidents. Responds to facility or human emergency situations appropriately. Reports issues timely and accurately to supervisor and/or appropriate personnel.
- Regularly reviews licensed memory care assisted living -specific policy and procedures, contracts, and related forms for necessary revisions. Recommends to supervisor improvements in programs, services, policies, or facilities.
- Partners with outside consultants ensuring all programs are supported and successfully implemented.
OTHER RESPONSIBILITIES:
- Develops and updates appropriate promotional materials in collaboration with the marketing staff.
- Prepares annual budget, including occupancy assumptions and anticipated capital expenditures.
- Participates in organizational leadership and program development initiatives.
- Provides weekly written report to supervisor and team; prepares other administrative reports as requested.
- Maintain professional knowledge, skills and expertise; keep current in trends, new practices or designs in the sales field.
- Any other duties assigned.
Job Qualifications
- Education
- Residential Care Administrator (RCA) or Health Facility Administrator (HFA)
- Bachelor’s Degree in Business Administration, Public Relations, Social Science or Marketing preferred.
- Experience:
- Two (2) years experience in marketing and/or managing retirement community preferred.
- Required Knowledge, Skills, and Abilities:
- Knowledge of senior living industry, regulations, and market dynamics
- Ability to read, speak, and comprehend the English Language;
- Strong verbal, written, presentation and interpersonal skills;
- Ability to organize and prioritize work to meet deadlines;
- Ability to perform detailed record keeping;
- A strong desire to work with the elderly;
- Ability to perform multi-tasks;
- Computer skills including the internet, Word, and Excel with keyboarding speed of 45WPM.
Lutheran Life Villages is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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