Event Services Manager Job at Hotel Ella

Hotel Ella Austin, TX

THE PROPERTY

In 1878, Thomas Dudley Wooten, one of the founders of the University of Texas, purchased the land on which Hotel Ella now sits. Wooten’s son, Goodall, moved into the home on the property in 1900 with his new wife, Ella, who oversaw its transformation into a Greek revival mansion.

The mansion underwent an extensive renovation in 2013, and now offers the perfect balance between modernity and a rich history rooted in the fabric of the neighborhood and the university.

THE COMPANY

Life House is the first Silicon Valley-backed lifestyle hotel brand & management company. Life House’s mission is to make travel more meaningful and more accessible. We believe that authentic travel is a fulfilling and growth enhancing experience. We design, develop, and operate hotels using software and process innovation to drive down costs and increase revenues. We are seeking a Director of Sales for our company to lead group and corporate sales efforts across our branded and independent properties.

RESPONSIBILITIES:

  • Service and manage all events booked by the sales managers, including but not limited to tastings, BEO detailing, event resumes, group billing, and final audits in an accurate and timely manner.Responsible for delivering the above information to not only the sales team but to the entire hotel operations team as needed (i.e. Front Desk, Housekeeping, Maintenance and both FOH and BOH F&B teams).
  • Consistent and timely communication with booked clients from time of booking to event date.
  • Work closely with the F&B team to ensure their success and therefore the event and its programming success.
  • Assist with last minute requests (i.e. guest count changes, updating BEO and Resumes, reservation changes) and ensure that proper communication is in place for the rest of the hotel operations team while maintaining contractual timing obligations.
  • Maintain detailed and meticulously organized account files, system profiles, and accurate system data.
  • Participate in the hotel’s weekly 14-day, resume and BEO meetings to review group business and upcoming events with the operations team.
  • Assist with the development and implementation of special projects as they are assigned.Manage all inbound and outbound sales efforts in the social segment.

IDEAL CANDIDATE:

  • Candidate has good problem solving skills.
  • Excellent time management and multi-tasking skills.
  • Candidate works well autonomously.
  • Understands that an individual’s success directly results in the team's success.
  • Candidate is detail oriented and highly organized.
  • Candidate has excellent interpersonal, communication and people skills.
  • Works with professionalism and is self-driven.
  • Demonstrates a deep understanding and appreciation of food and beverage culture including the trends, the disruptors, the behaviors and the complexities/opportunities.
  • Has a passion for hospitality, service, food and beverage.
  • Can adjust and accommodate to unique client requests and be attuned to client temperament.

REQUIREMENTS & EXPERIENCE:

  • 1-3+ years of hospitality experience specifically in events, banquets and/or coordination.
  • Excellent computer skills and ability to learn new software.
  • Flexibility and willingness to adapt to ongoing changes.
  • Ability to identify problems and solve them.
  • Professional and confident verbal and written communication with guests, employees and ownership.
  • Open availability including occasional evenings, weekends and holidays.
  • Clear understanding of the English language (verbal and written).

COMPENSATION & BENEFITS:

  • Competitive pay.
  • On the job training.
  • Generous benefits package.
  • Opportunity to work in an environment fostering an innovative approach to hotel operations that encourages initiative and leadership.
  • Working with highly talented people who are extremely passionate about their craft.
  • Leadership & professional development growth opportunities.
  • Paid time off.
  • Referral program.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person




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