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• Oversees all Events staff including housepersons, bartenders, servers, and captains
• Prepares for the weekly events by requisitioning product needed based on event orders
• Attends daily/weekly meetings as a representative of the events operations team
• Oversees events and ensures the execution is seamless and accurate
• Runs multiple events simultaneously while providing equal service to each group
• Verify/input consumption and post banquet checks
• Trains new heartists to meet service standards and expectations
• Maintains organization and cleanliness of event storage/bar areas
• Consistently provides professional, friendly and Forbes standard service
• Makes management decisions in the best interest of hotel and the guest
• Owns and follows up on requests from clients, guests, and heartists
• Holds events heartists accountable to Accor and Fairmont Century Plaza service standards
• Supports Events Director and Managers in all aspects of operations and team direction
• Manages labor in conjunction with Collective Bargaining Agreement guidelines, optimizing productivity and coverage
• Make updates to heartist schedules as needed based on pop-ups or event changes to ensure each shift has the proper coverage

• Well developed management skills with an emphasis in Food and Beverage operations
• Previous Events Operations experience with a minimum one year in a supervisor role
• Union property experience required
• Strong cross functional team player
• Responsive, with a sense of urgency
• Consistent follow through
• Provides elevated guest service
• In-depth food and beverage knowledge with a strong focus on presentation
• Able to work in a fast paced environment and handle multiple groups/events simultaneously
• Basic computer skills such as Outlook, Word, Excel. Any experience with Opera, Dayforce, Unifocus, Avero, Evention, and Silverware highly preferred.

What is in it for you:

• Salary Range: $75,000-85,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

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