Overview: Customer Care is our client’s first and last contact with the practice. Customer Care is responsible for providing excellent client service by directing incoming calls, scheduling appointments, and providing support to the veterinary team.

Who are we looking for? The ideal candidate has customer service experience with a working knowledge of horses and the veterinary field with the ability to multi-task.

Wage and Benefits: $17-$20 per hour, benefits include medical, dental, vision, supplemental options with 401k match after 6 months, competitive PTO accrual, employee discount, and continued education stipend. Full benefit package available upon request with complete application.

Starting Responsibilities:

• Answer incoming telephone calls utilizing proper telephone etiquette. Provide knowledgeable sub-professional advice concerning the care and treatment of horses including questions regarding hospital services, fees, animal care and treatment in accordance with clinic policies. Appropriately direct other quests and communication to veterinarians, Board Liaison, or other staff members
• Professionally interacts with clients verbally and in written communication. Checks clients in for in clinic appointments and communicates with the appropriate staff member. Relays delays in appointment times when necessary.
• Maintains an effective veterinarian appointment schedule, screening emergencies and prioritizing cases as required
• Keeps front reception area a clean and positive area
• Professional and accurate verbal and written communication with referral veterinarians

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience: High school diploma or equivalent. Bachelors or Associate degree preferred. Three to five years experience in a veterinary clinic, medical office or related is highly desirable.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Math Ability: Ability to calculate figures and amounts such as drug doses, dilutions, percentages, rate, ratio and volume. Ability to apply concepts of basic algebra, add subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: Computer literacy in common computer software programs. Ability to gain proficiency using HVMS. Experience in computer and office equipment troubleshooting desirable.

Work Environment: The work environment characteristics listed here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, employee may have to stand or sit for long periods of time, and may be required to lift 15-20 lbs.