Our client is a is a Tier One supplier of automotive components and systems. They are looking to hire an experienced Engineering Systems Technician.

Position Responsibilities

• Engineering Helpdesk Operation and Improvement
• Work with engineering users, and other internal and external IT functions as necessary to troubleshoot, resolve / users issues or complete user requests. (i.e. CAD and business application issues, software installation, etc.)
• Monitor and manage the status of daily incoming helpdesk tickets to ensure tickets are addressed and closed within users deadlines or ticket closing targets.
• Maintain and analyze helpdesk ticket metrics to identify areas efficiency improvement or preventive action including establishing routine system administrative process to improve the overall management of engineering environment. Engineering Infrastructure and System Environment Maintenance
• Perform and verify complete execution of backup for engineering servers and data.
• Maintain operating systems of servers and workstations including to meet internal and customer system requirements.
• Monitor both customer engineering software/system updates (internal and external) to ensure ATC A engineering environment is maintained to the latest required version release version to avoid any engineering down time.
• Assist in managing the current and future engineering systems infrastructure including hardware (servers & clients), engineering software (mainly CATIA and UGNX,), business application (Door, JIRA, Subversion), internal and customer PDM system.
• Create and deploy images of servers and workstations (physical and VM).
• Research and evaluate new engineering software / business application installation as requested by various engineering departments.
• Manage warranties, maintenance and licensing for all servers and software.
• Maintain records of system change management for all system environment changes performed to ensure compliance to company policy.
• Support research and analysis of customer engineering environment requirements and industry trends Know how and Operation Documentation
• Create and maintain procedural documentation as well as know how documents for engineering users and team members.
• Other tasks & duties as assigned.

Required Skills and Abilities

• Minimum 3 years’ experience in helpdesk operation (level 2), IS support/administrator role within an engineering systems environment.
• Experience in managing and troubleshooting Microsoft Active Directory, Group Policy, DNS
• Experience in creating standard operating procedures and relevant documents
• Must have good problem solving, analytical and interpersonal skills
• Must have a basic conceptual understanding of network configuration.
• Experience creating, testing and deploying CATIA application images and patches.
• Experience deploying and maintaining CAD applications including licenses (e.g. DSLS, FlexLM, etc.) and environment settings.

Beneficial Skills and Experience

• Experience supervising helpdesk operation including working with outside vendors.
• Fundamental knowledge of specialized engineering CAD software, applications and tools (e.g. CATIA, NX, HyperWorks, etc.)
• Experience deploying and maintaining CAD applications including licenses (e.g. DSLS, FlexLM, etc.) and environment setting.
• Experience in working with VMware ESXi and vCenter, as well as Citrix XenDesktop

Education/Training/Certifications

• Bachelors in Computer Science, Information Technology or equivalent combination of relative certificates and/or experience.

Work Environment Requirements

• Must be able to operate a personal computer, telephone and other office equipment.
• Must perform job duties onsite, except those duties that are customarily or by their nature performed offsite (for examples, offsite customer visits).
• Must be able to work effectively in a fast paces environment where constructive criticism is encouraged.
• Must be able to work on multiple assignments at once and commit to deadline with satisfactory quality.
• Must be able to prioritize work based on customer urgency requirements.
• Must be able to operate as an effective team member as well as self-sufficient.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

Attendance/Work Hour Requirements

• Must maintain an acceptable attendance record.
• Must be willing and available to work such evenings, weekends and holidays as necessary and desirable to meet business needs.

Travel Requirements

• Approximately 5%

Job Type: Full-time

Pay: Up to $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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