Serve as in house technical contact for all E-Fulfillment Center production applications. Coordinate Wave Planning activities, oversee system problem resolution, system enhancements and system maintenance for all shifts/time periods. Do you love to. . . multi-task on multiple project demands? Are you energized by. . .working in a fast paced environment? Do you enjoy. . .solving complex technical problems and issues?

ACCOUNTABILITIES

COORDINATE/MANAGE SOFTWARE CONFIGURATION USED IN DAILY OPERATIONS OF THE E-FULFILLMENT CENTERS

• Coordinate and execute user acceptance testing for coding modifications and enhancements
• Partner with IT, Engineering, WM and MHE vendors on the development of system enhancements
• Communicate system changes and testing with operations
• Actively support in developing, documenting and implementing test scripts and process maps on a continual basis
• Lead/participate in various projects aimed to improve productivity, efficiency, functionality and/or user experience

LEAD PLANNING OPERATION ACITIVIES

• Coordinate wave planning activities to drive maximum throughput and efficiency
• Communicate production planning targets to the operations management team

CONDUCT ROUTINE AND AD HOC ANALYSIS

• Maintain all scheduled reporting items to validate accuracy of output data for PM Reports
• Develop, implement, and standardize data management, collection and reporting
• Coordinate and develop executive level reports to assess key performance indicators
• Facilitate data collection and dissemination, multi-dimensional analysis, data mining and statistical analysis
• Develop ad hoc queries in SQL for issue resolution and/or forecasting

CONDUCT PROBLEM SOLVING TO SUPPORT APPLICATION MAINTENANCE AND UPTIME AVAILABILITY

• Conduct initial trouble shooting and resolution for WM, LM, PM and MHE issues and assign criticality
• Maintain business partnerships with shipping carriers and ensuring vendor compliance of shipping labels and manifests
• Ensure most cost efficient carriers are selected while maintaining expected fulfillment times
• Maintain cycle count configurations and ensure all parameters are being met
• Create active and reserve pick locations within the EFC
• Coach Wave Planners and relevant management on new systems and processes

QUALIFICATIONS

REQUIRED

• Flexibility to work across multiple shifts and on-call status when necessary

PREFERRED

• 1-2 years of experience with operations and operational support systems (WMS,WCS, LMS, etc)
• 1-2 years Automated MHE experience and SQL experience
• Bachelor's Degree or equivalent experience
• Effective verbal and written communication skills
• Ability to work as part of a team and interact effectively with others
• Works well under pressure and works as a team for the achievement of customer satisfaction
• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community