Qualifications: High school diploma or equivalent. Bachelors or Associate degree in social or behavioral science or closely related field strongly preferred. Non-profit organization experience and work history within child serving systems preferred. Three years customer service preferred.

Skills & Knowledge Required:

• Excellent collaboration, exemplary customer service, and time management skills.
• Proven ability to train and provide leadership.
• Strong written and verbal communication skills
• Demonstrated ability to work independently and efficiently.
• Strong computer and organizational skills.
• Proficient in Microsoft Office.
• Proven ability to implement procedures and problem solve.
• Sound, rapid decision making and consulting skills.
• Ability to travel, access to reliable transportation and current auto insurance required.
• Access to reliable home internet service required.

Duties & Responsibilities/Principal Activities:

• Provides information, referrals, advocacy, and support to inquirers who contact the agency via telephone, email, or internet.
• Completes intake and documents contacts in Qualifacts Point of Entry database.
• Ensures callers are linked to resources and information necessary to address needs either directly or through referral to Early Childhood Programs
• Disseminates resources and other informational documents to inquirers.
• Gathers pertinent documents (IEPs; Release of Information, Permanency Plans, reports) as may be required for service delivery.
• Distributes, maintains client and training satisfaction surveys
• Coordinates with Program Director and Program Manager in assisting with scheduling service visits and collecting insurance information as applicable
• Assist with gathering information and processing the release of medical records.
• Provide direct service delivery as assigned.
• Monitors and disseminates correspondence received via email, fax, or other form of telecommunication
• Assists with social marketing and website maintenance as needed
• Provide general administrative and clerical support to remote office administrative staff when necessary.
• Ensure that we conform to CARF standards applicable to the services provided.
• Other duties and/or tasks as assigned.