• 
  Reviews policy and provides procedure clarification and consultation; performs complex case review and problem resolution; provides statewide policy and procedure development input and consultation.
• Designs, creates, and updates lesson plans, student handbooks, assessments, handouts, trainer guides, and other necessary materials for instructor-led quality and compliance training.
• Posts quality and compliance documents to shared website for use by Public Benefit Specialists, Social Service Specialists, and WorkFirst Program Specialists.
• Oversees feedback page for requested changes to quality and compliance content.
• Refines, updates, and disseminates quality and compliance instructor-led training and virtual instructor-led training.
• Keeps informed of current quality and compliance training for Public Benefit Specialists, WorkFirst Program Specialists, and Social Service Specialist trends,
  practices, and materials.
• Provides consultation to policy and management staff on quality and compliance systems used by Public Benefit Specialists, WorkFirst Program Specialists, and Social Service Specialists and the impact changes in policies and procedures have on those systems, including ACES, Barcode, ICMS, and eJAS.

What we’re looking for:

• 
  Recent Community Services Division field experience, including at least 1 year in a Community Service Office or Customer Service Contact Center within the past 5 years, or at a Regional or HQ’s office supporting the work of the CSCC or CSOs.
• Extensive knowledge and skill in case management or financial or social services-related programs.
• Experience with Microsoft Office (Word, PowerPoint, Excel, Publisher), Microsoft Teams, videomaking/ editing software, Verint Form Designer, MadCap Doc 2 Help, SharePoint.
• Ability to present complex concepts, changes, databases, rules, processes, procedures, and updates in a seamless, cohesive, intelligible manner consistently and repeatedly.
• Ability to accept feedback from multiple stakeholders on compliance content and incorporate divergent opinions into a cohesive compliance product to the satisfaction of all the stakeholders.
• Ability to communicate effectively with management, peers, and other stakeholders.
• Strong time management skills with the ability to be self-directed and to prioritize and meet multiple conflicting deadlines.

• Four years of professional experience in planning, administering, developing, or delivering social, financial, or health services programs

• Two years experience as a WorkFirst Program Specialist or equivalent work experience with automated eligibility systems

• One year of experience as a Social and Health Program Consultant 2, Social Service Specialist 3 (formerly Social Worker 3), or Public Benefits Specialist 4 (formerly Financial Services Specialist 4) or above.

Please complete an online application and include the following:

• Letter of interest (up to two pages) specifically addressing the knowledge, skills, and experience you have related to the job and duties
• Current chronological resume
• Three professional references.

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions: Please contact Njeri Kirangi and reference job number 03535

Note: Per Governor Inslee's Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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