Donor Services Supervisor Job at Rhode Island Blood Center

Rhode Island Blood Center Providence, RI 02908

Overview:
As a condition of employment with the New York Blood Center, Inc., you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment.

In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.
Responsibilities:
Effectively leads collection staff operations as evidenced by achievement of daily whole blood and
automation collection expectations (mobiles and fixed), a successful donor experience (customer service)
and positive staff environment.
  • Provide education to donors and coordinators by demonstrating knowledge of collection process as well as functions of other
departments in order to recruit donors/participants such as platelet/RBC apheresis, National Bone Marrow Donor Program.
  • Mentors and educates staff on performance and donor management which results in donors maximizing their
donation. Delegates responsibilities appropriately.
  • Establishes good working relationships with subordinates, consistently role models professionalism.
  • Demonstrates critical decision making regarding donor eligibility and operations. Utilizes effective
communication and conflict management skills with management team, peers and subordinates. Addresses
staff conflict situations pro-actively, demonstrating leadership and professionalism.
  • Collaborates with Donor Resources staff to effectively recruit/retain donors, maximize collection opportunities and
meet RIBC goals.
  • Effectively participates in staff performance management process and career ladder advancement. Collaborates
with DS management team on staff hiring, orientation, coaching, counseling and discipline. Documents staff
counseling appropriately and timely.
  • Ensures accurate documentation and QA, as evidenced by a consistent low error and QNS rate. Performs daily
quality control activities, reviews donor records for accuracy and completeness, works closely with QA
Training/Education department to ensure strict adherence to SOP’s. Completes all required blood collection
paperwork, oversees and approves staff hours, signing/scanning in and out of work.
  • Participate in Departmental Policy and Procedure Development and Implementation including: ongoing
management of operation; attend and participate in Supervisor and other RIBC meetings; provide input into
scheduling process; communicate issues to DS management and other departments in timely and appropriate
manner, and recommend appropriate solutions; accept other duties as assigned.

Qualifications:
Education:Graduate of an accredited school or college of nursing. Current Rhode Island License
as a Registered Professional Nurse or Practical Nurse. One year supervisory experience required. Clinical Laboratory Scientist (ASCP MT, SBB, BB, NCA CLS certification) or progressive blood banking experience (5yrs) including knowledge of collection practices with past supervisory experience, will be considered in lieu of nursing education requirement. CPR certification is required.

Experience:
Detail oriented with strong organization and time management skills.
The ability to deal effectively with a variety of people through excellent verbal and written communication skills. Demonstrates leadership and critical decision-making ability.

Other Qualifications:

Basic computer skills required.
Must be able to lift up to 50 pounds.

The proposed hourly wage for this position is $31.07/hour to $38.62/hour. Offers made to an individual candidate will depend on a variety of factors, including experience, skills, and job-related education.



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