Document Management Technician Supervisor, Denver Human Services Job at City and County of Denver
About Our Job
This posting will accept applications until April 12th. Please apply as soon as possible.
About Denver Human Services
Denver Human Services provides assistance benefits and protection and prevention services to one in three Denver residents. Assistance programs include food, cash and medical benefits, childcare, child support, employment first, veterans' services and general assistance for eligible Denver residents. Protection & Prevention services are provided via child, youth, and adult protection, along with community-focused programming, including in-home services, designed to strengthen families and prevent future occurrences of abuse or neglect.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
About this Position
The Performance Improvement and Accountability Division (PIAD) of Denver Human Services (DHS) is seeking a highly productive and efficient leader to serve as a Document Management Technician Supervisor. In this role, you will lead the General Operations team, which includes our EE Cells and Satellite Office operations. Under the direction of the PIAD Management, you will perform front line supervisory duties and manage multiple teams that operate across three offices (Castro, East, and Taylor). The supervisor will provide daily and monthly reports to manager on production and quality, which include quality assurance checks. Additionally, the supervisor will co-supervise leads and employees to ensure that processes and workflows are meeting the needs of the customers and the operational needs of the PIAD division. The scanning operations and the EE Cell teams within PIAD improve the delivery of documents to the Eligibility Technicians within the Family and Adult Assistance Division (FAAD) who determine eligibility for public assistance programs (Food Assistance, Financial, Medicaid, and TANF). Duties for this role include file (electronic) preparation, maintenance, storage, retrieval, tracking, corrections, retention scheduling, and destruction.
Additionally, the Document Management Technician Supervisor:
- Plans, organizes, administers, schedules, reviews, and evaluates the work of the Document Management Technicians
- Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, establishes and/or monitors current methods and policies, and recommends changes in practices and procedures to increase operating efficiency and expedite workflow
- Supervises Document Management Technicians (DMT), DMT II’s, and DMT Leads, engaged in technical administrative functions and activities, which includes researching, and using technical equipment
- Provides work instruction and assists employees with difficult and/or unusual assignments
- Works with internal stakeholders to the city, responds to inquiries, provides general information and assistance with workflow, data analysis, processing errors, and provides supporting data and information to assist management with decision making
- Assists in the development and processing of workplans, data analysis, and reports
- Implements new rules, guidelines, and policies
- Ensures quality, effectiveness, and efficiency of department activities
- Resolves problems encountered during daily operations and determines appropriate solutions; promotes teamwork. Encourages regular communication, informs staff of relevant business issues and their impact on the organization
- Contributes to the development of performance goals, documents performance, provides performance feedback, and provides information to inform the formal performance evaluation
- Responds orally to informal grievances and relays information to Director.
- Assists with conducting hiring; interviews and selects candidate(s) for job openings(s)
- Documents situations which may be cause for disciplinary action and provides this information to the Director
- Provides an equitable, diverse, and inclusive work environment, that engages employees and allows all staff to feel safe
- Performs other related duties as assigned
About You
Our ideal candidate will have:
- At least one year of supervisory and management experience with a mid to large size organization
- Experience utilizing database systems
- Knowledge of records procedures and records retention principles
- Experience with various PC applications including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Knowledge and understanding of imaging software and processes
- The ability to travel between the various DHS locations (Castro, East, Taylor) as needed
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience: Three (3) years of experience performing technical, administrative, and operational support work or at least one (1) year of experience as a Document Management Lead
- Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
About Everything Else
Job Profile
CC3146 Document Management Technician Supervisor
To view the full job profile including position specifications, physical demands, and probationary period, click
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.
Position Type
Unlimited
Position Salary Range
$24.90 - $37.35
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $24.90 - 31.12 per hour.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
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