Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Dispute Processing Representative will be responsible for responding to in-bound, routine customer/consumer online, email or telephone inquiries regarding credit reports or other products/services, order status or general questions. Must possess an ability to perform in a high-volume and fast-paced team environment. Must have excellent listening skills, as well as both oral and written communication skills.

The Disputes Processing Rep is part of the Disputes Processing Team in Client Operations. The person in this role will be responsible for processing chargeback responses in a timely manner.

What you’ll do

• Providing new and existing customers with the best possible service during account on-boarding, account management, billing inquiries, disputes, service or data requests, suggestions and complaints

• Responds to in-bound, routine customer/consumer online, email or telephone inquiries regarding credit reports or other products/services, order status or general questions

• For credit inquiries, research customer requests for disputed items, duplicate, collection and outdated information and utilize various prescribed methods to obtain current information and interpret data

• Use critical thinking to determine if we will dispute the chargeback

• Verify the representment document is complete and correct for each chargeback

• Make any necessary edits to the chargeback representment document

• Take the necessary steps in the Midigator app to process each chargeback representment based on processor guidelines, ensuring successful delivery of documents to the correct processor/endpoint

• Audit each client’s account for all disputed chargebacks, ensuring documents were accurate and complete, and were delivered successfully to the correct processor/endpoint

• Be an effective and proactive communicator

• Maintain various spreadsheets

• Other data entry tasks as needed

What experience you need

• High School Diploma preferred

• Data entry experience required

• Detail oriented with excellent verbal, written, interpersonal and presentation skills

• Strong analytical and critical thinking skills

• Must have proficient computer experience and knowledge in Microsoft Office and Google Suite

• Excellent communication, customer service, and organizational skills

• Ability to maintain a high activity level on a daily basis in order to meet objectives

• Ability to understand the technical issues involved in processing chargebacks

• Flexible 8 hour shift between the hours of 6:00am to 5:00p.

What could set you apart

• Bi-lingual skills are a plus

• Advanced google sheet or excel experience

• Experience and knowledge of chargeback process is a plus

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.