Is the best part of your day spent helping others? We think the best support representatives are those that are genuinely excited to help customers. NSE is looking for an empathetic, communicative and compassionate support professional to join our team as a Dispatcher/Customer Support Representative. If this sounds like you, please read on and apply!

This is an in office position, remote work is not available.

Responsibilities

• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience
• Schedule service appointments with customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• May be asked to participate in special projects related to department.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport with the Service team.
• Multitask oriented.

Skills

• Outstanding verbal and written communication skills
• Can handle customer service over the phone in a professional manner
• Must be responsible and punctual with a good attendance record
• Positive attitude / team player / Strong work ethic
• Able to adapt in a fast paced, dynamic environment
• Proficient with computers, web and software
• Ability to multi-task while maintaining a high level of customer satisfaction
• Desire to learn new skills, and go above and beyond

Qualifications

• 1+ years of experience in Dispatching
• 2+ years of experiense in Customer Service

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Santa Ana, CA 92705: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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