Dispatch Support Manager Job at Protos Security, LLC
Job Description
Company: Protos Security
Title: Dispatch Support Manager
Location: Daleville, VA
Position Overview & Responsibilities
Serves as the initial point of contact, troubleshooter, and leader for Dispatch Operations. Provides meaningful accountability for subordinates. Using evidence-based methods, makes recommendations to help drive change within Dispatch Operations. The Dispatch Support Manager will be based in the Daleville Service Center and will report directly to Dispatch Operations Management.
The Dispatch Support Manager’s core responsibilities will include the following:
- Proactively review Dispatch actions and implement corrective actions as needed, within a timely manner
- Assist Dispatch Manager in the supervision of all Dispatch Operations, expanding management supervision outside of normal business hours
- Directly supervise the incident reporting team
- Compile dispatch KPI’s, adjust reporting and coach lower-level employees based on findings
- Conduct performance reviews, disciplinary actions, and aid in investigations
- Make recommendations to Dispatch Operations Management for changes in policy/procedure and training material
- Maintain knowledge of Dispatch affairs and serve as an advisor to the Dispatch Manager and Director of Dispatch Operations
- Aid in working Dispatch tasks as necessary
- Onboard new hires and off-board employees as necessary
- Assist in maintaining Dispatch administrative records
- Additional duties as directed by management
Education, Skills and Experience
- Excellent written and verbal communication skills.
- Advanced knowledge of basic office applications and ability to learn new proprietary software.
- Strong problem-solving and analytical skills.
- Excellent prioritization and time management skills.
- Strong collaborative and leadership skills.
- Process driven, detailed oriented and highly organized.
- Strong organizational and planning skills
- Excellent time management skills and ability to multi-task and prioritize work
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