Dispatch Manager

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

NOTE: The following position is for a proposed new business within First Transit. Only candidates meeting the work experience requirements will be considered.

First Transit is looking for a Dispatch Manager in the Los Angeles area to provide day-to-day management of dispatch operations, ensuring the dispatch area is appropriately staffed to support service operations and to oversee driver route assignments. First Transit is looking for you if you have the drive, confidence, and determination to succeed! This position's starting salary is $75,000 and up (Depending on experience).

Our employees call this the “love-what-you-do” line of work!

Our Dispatch Manager enjoys:

• A tremendous career with opportunities for advancement
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and a 401(k) savings plan
• Fun and friendly work environment
• A great work environment

Our Dispatch Supervisors are responsible for the following:

• Developing and implementing efficient routes across the service area
• Ensuring that trips are being distributed to all providers and that trip volume is commensurate with performance and fleet size.
• Supervising and evaluating Schedulers
• Proactively addressing issues with transportation concerning service.
• Maintaining compliance with Company standards through direct and consistent observation.
• Addressing Transportation Provider performance issues
• Supporting new providers to ensure retention
• Ensuring Transportation Coordinators have the tools needed to perform duties successfully
• Responding effectively and courteously to inquiries, special requests, and/or complaints.
• Providing reporting on Key Performance Indicators
• Performing other duties and special projects as assigned

To qualify as a Dispatch Manager, you’ll need the following:

• A high school diploma or GED
• 3 years experience in ADA Paratransit dispatching
• Knowledge of the RSDS functions used in dispatching operations
• Prior transportation scheduling, dispatch, or routing experience preferred
• The ability to communicate effectively, both orally and in written form, with all levels of personnel
• The ability to exercise sound judgment and make decisions
• The ability to handle escalated calls in a professional manner
• To demonstrate great attention to detail
• Excellent customer service and problem-solving skills
• High energy and be self-motivated
• Knowledge of local geography
• Subject to a drug screen

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and improve quality of life by connecting people and communities. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer, and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.