Disability Case Manager *Remote* Job at Guardian Life Insurance Company
Job Description
Disability Case Manager
(Level 4)
Job Description
Do you have the desire to be part of a growing and innovative team? Is a culture where “People Count” and “We Do the Right Thing” important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Disability Case Manager. You’ll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You’ll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters and that we make a difference in people’s lives.
In this Disability Case Manager position, you will find yourself working in a modern workspace (when we return to our offices) and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team.
Our Disability Case Manager ensures high quality customer service in disability case management, by serving as the critical communication link between all parties involved in medical disability cases. As the subject matter expert for client-specific absence plans, you will review medical documentation, claim decisions, and utilize clinical consultants, advisors, and vocational rehab counselors on a variety of case management initiatives including medical disability durations, return to work obstacles and/or return to work planning and clinical guidance/education.
There is a requirement to attend the paid training (6 weeks) for the duration of the training period. Remote training will begin on Monday, February 2th 2023.
You will
- Act as subject matter expert for client-specific absence and disability leave plans. When applicable, research to gain necessary information relevant to the case management process.
- Ascertain optimal recovery duration based on MDGuidelines criteria and set forth RTW expectations through proactive case management.
- Demonstrate adherence to ReedGroup values and performance guidelines, including complete and accurate documentation, schedule adherence, meeting all turnaround times as defined by the plan design, and client specific quality thresholds.
- Manage production requirements, organize priorities, provide timely intervention, and maintain sensitivity to confidential records.
- Ensure quality standards for case management are met. Implement ReedGroup’s continuous quality improvement process whenever efficiencies or quality standards are not met.
- May attend scheduled medical roundtables with clinical staff to present clinical trigger documentation to drive claim management.
- Proactively communicates with client employees, client representatives and all related internal stakeholders as needed.
- Manage caseload efficiently, organize priorities, provide timely intervention, and maintain sensitivity to confidential records.
- Ensure quality standards for case management are met and implement Reed Group’s continuous quality improvement process whenever efficiencies or quality standards are not met.
- Drive return to work process from beginning of case to closure.
You have
- Minimum of one year of Leave of Absence Case Management is required.
- Industry specific training, and or degree or designation in disability management, human resources, and or a healthcare related field preferred.
- Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively.
- Knowledge of the Family Medical Leave Act and MD Guidelines is preferred.
- Basic knowledge of medical terminology.
- Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
- Ability to work in a fast-paced environment with short deadlines.
- Ability to type 50+ WPM.
- Intermediate to advanced level of computer experience.
Reporting Relationships
As a Disability Case Manager, you will report to an Operations Manager
Location
- Remote
Travel
- NA
Our promise
- Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Salary Range
$39,370.00 - $72,180.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
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Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
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Dental plan
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Vision plan
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Health care accounts – flexible spending, health reimbursement, and health savings accounts
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Critical illness insurance
Life and Disability Insurance
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Company-paid Life and Disability insurance plus voluntary supplemental coverage
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Accident insurance
Retirement and Financial
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401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
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Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
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Flexible work arrangements (part in-person/part remote)
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Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
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Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
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Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
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Emotional well-being, mental health, and work/life resources powered by Spring Health
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Wellness programs, including fitness program and equipment reimbursement
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Child, adult, and elder back-up care support through Bright Horizons
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Adoption assistance
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College planning
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Tuition reimbursement
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Student loan assistance
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Commuter benefits in select metropolitan areas
Justice, Equity, Diversity & Inclusion (J.E.D.I.)
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Employee Resource Groups that advocate for inclusion and diversity
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J.E.D.I. certification and training programs
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Matching gifts/volunteering
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
.
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